Returns & Refunds

Effective date: October 5, 2026

We want you to be happy with your saber. This policy applies to purchases from The Saber Forge and does not limit any consumer rights that apply where you live. For help, email hello@thesaberforge.com.

Change-of-mind returns

For our voluntary 30-day return option, contact us within 30 days of delivery. The item must be unused, complete, and returned with its included accessories. Please pack it securely; the original box is helpful but not required if you no longer have it. After we approve the return, send it to the address we provide. For a change-of-mind return, you pay the return postage unless local law says otherwise. We recommend tracked shipping and keeping proof of postage.

For customers in the UK, you can cancel an online order within 14 days after receiving it, then have a further 14 days to send it back. You may handle the saber as you reasonably need to inspect it as you would in a shop. If it has been used or handled beyond that, the law may allow a deduction for the resulting loss in value. If you cancel under this statutory right, we refund the standard outbound delivery charge; any optional upgrade over the least expensive standard delivery is not refunded. You are responsible for return postage for a change-of-mind return when we have informed you of that cost, as this policy does.

Damaged, faulty, or incorrect orders

Please email us as soon as practical with your order number and a description of the issue. A photo or short video can help us assess damage, but is not required to exercise your rights. We will work with you on a repair, replacement, or refund as appropriate, and we cover reasonable return or replacement shipping for a confirmed fault, transit damage, or our mistake. UK customers retain statutory rights, including applicable repair, replacement, and refund rights. Nothing here shortens those rights.

Before dispatch and delivery delays

If you need to cancel, email us promptly. We can cancel and refund an order that has not shipped. If it has already shipped, use the return process above. If we learn that an order cannot ship within the stated timeframe, we will let you know and give you the option to accept a delay or cancel for a refund, as required by applicable law.

How refunds are paid

Once a return is received and checked, we will issue an approved refund to the original payment method. For UK statutory cancellations, we issue the refund within the period required by law after receiving the goods back or receiving evidence that they were sent back, whichever applies. For other approved refunds, we normally submit it within 5 business days after approval. Your bank or payment provider may take additional time to post it. We do not charge restocking fees.

How to start

Email hello@thesaberforge.com with your order number and whether you are requesting a return, cancellation, or help with a problem. We will reply with the next steps and, when applicable, the return address. The current returns mailing address is The Saber Forge, 2509 Astoria Blvd, Ste 1 #1147, Astoria, NY 11102, USA. Please wait for return instructions before mailing an item.

Your statutory rights

This policy gives additional store terms and does not affect rights that cannot be excluded under applicable consumer law. If a term here conflicts with a mandatory legal right, that right takes precedence.